Wejo is a leader in the connected car market and is shaping the future of mobility. The connected car space is one of the fastest growing sectors in the internet of things industry. Car manufacturers are looking to extend traditional infotainment systems, insurers are seeking a better understanding of risk, users are demanding more feedback and firms are generating increasing amounts of data and require support in understanding its applications and value. We specialise in creating new services and products to help clients make the most of their data and realise its value

We bring together the brightest minds and industry experts with award-winning platform technology and advanced privacy and security to revolutionise the way we live, work and travel using connected car data, insights and analytics.

At Wejo our values drive our culture, shape our interactions and help us to achieve our goals. These values are turned into meaningful behaviours and embody our employees. We are bold, collaborative and responsible

Key Responsibilities

• Work with Incident and Change Management to maintain and improve the overall health and continuous improvement of our PaaS products

• Establishes and maintains strong and productive relationships with key internal and external stakeholders ensuring that the service requirements of the business are understood

• Work with internal stakeholders from Commercial, Legal, and Technology to manage the successful onboarding of external partners

• Take ownership of the technical relationship with external partners ensuring incidents and requests are dealt with effectively

• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner

• Work with internal and third-party teams to ensure improvement actions are taken and completed to protect and improve services

• Provide regular and accurate management reporting on service performance

• Provide guidance, technical consulting and direction to team members on delivery

• Managing and supporting the adoption of our PaaS services

Skills & Experience

REQUIRED

• Knowledge of the ITIL framework as well as a high level of IT technical competence

• Experienced Service Management professional

• Excellent stakeholder management skills

• Experience of the definition of customer requirements

• Excellent leadership and people management skills

• Ability to prepare and present oral and written reports, presentations, recommendations and perform the necessary research, or investigations

• The ability to interact and influence at all levels of the organisation

• Willingness to support and mentor junior staff

• Commercially astute and poses strong analytical skills, and able to make sense of complex problems quickly

DESIRED

• Knowledge of project management methodologies and techniques

• Understanding of AWS and other cloud environments

• Knowledge of big data applications

• Understanding of data governance legislation

• A solid background in PaaS, SaaS and Cloud operations or delivery in a leadership role

Equal Opportunity Employer: Wejo is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.